E-Shikshakosh Portal: Troubleshooting Common Errors 2025

The E-Shikshakosh portal is a powerful tool designed to simplify educational tasks like attendance management, exam preparation, and administrative work in Bihar. However, like any online platform, users may occasionally encounter errors. This guide will help you troubleshoot some of the most common issues faced on the E-Shikshakosh portal, so you can quickly get back to managing your tasks.

Login Issues

Issue: Users often struggle with logging into the portal due to incorrect credentials or forgotten passwords.

Solution:

Forgot Password:

If you can’t remember your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it.

Check Credentials:

Double-check the username and password you’re entering. Make sure there are no extra spaces or typos

Clear Cache:

If the login page doesn’t load or keeps refreshing, clear your browser cache and cookies or try a different browser.

Attendance Not Saving

Issue: After marking attendance, the portal may show an error or fail to save the data.

Solution:

Check Internet Connection: Ensure you have a stable internet connection. Weak or fluctuating internet can prevent attendance from being saved.

Refresh and Retry: If the issue persists, refresh the page and try submitting the attendance again.

Browser Compatibility: Sometimes, certain browsers may cause issues. Try using a different browser (e.g., Chrome or Firefox) to see if the issue is resolved.

Clear Cache: Clear your browser’s cache and cookies to remove any stored data that could be affecting the attendance process.

Location Detection Errors During Attendance

Issue: The portal may not detect your location, which is essential for marking attendance.

Solution:

Enable GPS: Ensure that your device’s GPS is turned on and has the necessary permissions to access location data.

Allow Location Access: Make sure that your browser or mobile app has permission to access your device’s location.

Restart the App/Device: If GPS issues persist, restart the app or your device to reset location services.

Slow Portal Performance

Issue: The portal may sometimes run slowly or take longer to load, especially during peak usage hours.

Solution:

Wait for a While:

If the portal is slow during peak hours, try logging in during off-peak times to reduce load on the server.

Clear Cache:

Clear your browser cache or the app’s cache to improve performance.

Check Internet Speed:

Ensure that your internet connection is fast enough for smooth browsing.

Page Not Found or 404 Error

Issue: When clicking a link or navigating to a page, you might encounter a 404 error, meaning the page is not found.

Solution:

Check URL: Make sure the URL is typed correctly or click on a valid link from the official portal.

Go Back to the Homepage: If you encounter a broken link, try going back to the homepage and navigating through the menu options.

Contact Support: If the issue persists, contact E-Shikshakosh support to report the broken link.

Issues with Downloading Exam Papers

Issue: You might experience problems when trying to download exam papers or other educational materials from the portal.

Solution:

Check File Size:

Large files may take longer to download, especially on a slow internet connection. Wait for the download to complete.

Use a Stable Internet Connection:

A stable and fast internet connection is essential for downloading large files.

Try a Different Browser:

If the download fails, try switching to a different browser or updating your current browser to its latest version

Grievance Registration Not Working

Issue: Some users face issues when trying to register grievances on the portal.

Solution:

Check for Mandatory Fields: Ensure all required fields are filled out correctly. If something is missing, the grievance form will not submit.

Attach Supporting Documents: If necessary, attach relevant screenshots or documents that help describe the issue.

Clear Cache: Sometimes, clearing the browser cache or restarting the app can fix the issue.

Tips for Smooth Portal Usage

Use Compatible Browsers:

The portal works best on up-to-date browsers like Google Chrome, Mozilla Firefox, or Safari.

Regularly Clear Cache:

Clear your browser’s cache regularly to improve site performance and reduce errors.

Update the App:

If you’re using the mobile app, make sure it’s updated to the latest version for bug fixes and new features.

Maintain Stable Internet Connection:

Always ensure you have a reliable internet connection for uninterrupted use of the portal

Check for System Maintenance:

Sometimes, the portal may be down due to maintenance. Check for any official updates or notices regarding system downtime.

FAQs

Try resetting your password, check for correct credentials, and clear your browser cache.

Ensure a stable internet connection, refresh the page, and clear cache if needed.

Enable GPS on your device and ensure that the portal has permission to access location services.

Try accessing the portal during off-peak hours or clear your cache for better performance.

Double-check the URL, return to the homepage, or contact support if the problem persists.

Final Words

E-Shikshakosh is an invaluable tool for educators and school officials in Bihar, but like any online system, it’s not without its challenges. By following the troubleshooting steps in this guide, you can quickly resolve common errors and continue using the portal smoothly. Remember, regular updates, a stable internet connection, and ensuring that your device is compatible with the platform will help you avoid most issues.

E-Shikshakosh Portal: Troubleshooting Common Errors 2025