How to File a Complaint on E-Shikshakosh Grievance Redressal
How to File a Complaint on E-Shikshakosh Grievance Redressal
If you’re a government teacher in Bihar facing issues like delayed salary, transfer disputes, harassment, or other administrative problems, the E-Shikshakosh portal offers a streamlined way to file grievances online. This digital system ensures transparency, reduces the need for physical visits, and facilitates quicker resolutions.
Step-by-Step Guide to Filing a Grievance
Visit the official E-Shikshakosh grievance portal: https://eshikshakosh.bihar.gov.in/publicgrivance.
Use your E-Shikshakosh credentials to log in. If you don’t have an account, you may need to register first.
Once logged in, find and click on the “Submit Your Grievance” option.
- Name
- Mobile Number
- Email ID
- District
- Nature of the Complaint
- Detailed Description
Attach relevant documents such as appointment letters, salary slips, or any other evidence supporting your grievance.
After reviewing the information, submit your grievance. You will receive an acknowledgment with a grievance ID for future reference.
Types of Complaints Handled
The portal addresses various issues, including but not limited to:
- Salary Delays
- Transfer and Posting Issues
- Harassment or Misconduct
- Leave and Attendance Discrepancies
- Infrastructure Problems
- Training and Promotion Concerns
Expected Resolution Time
The Bihar Education Department aims to resolve grievances promptly. While the exact time frame may vary depending on the nature of the complaint, most issues are addressed within 72 hours. You can track the status of your grievance using the grievance ID provided upon submission.
Additional Support
If you encounter difficulties while filing your grievance or need further assistance:
- Technical Issues: Call 9523300520 (8 AM – 8 PM, Monday – Saturday).
- Administrative Queries: Call 9430820499 (10 AM – 6 PM, Monday – Friday).
For detailed guidance, you can refer to the following video tutorial:
Tracking Your Grievance Status
Once you’ve filed your grievance, it’s important to track its status to stay informed.
How to Track: Use the grievance ID that you received upon submission to check the status on the grievance portal.
Follow-Up: If there’s no update after the expected resolution time, contact the helpdesk for a follow-up.
Pro Tips for Filing a Grievance
Be Specific: The more detailed your complaint is, the quicker the resolution process will be.
Provide Evidence: Attach relevant documents to support your claims, such as salary slips or transfer orders.
Stay Updated: Regularly check the grievance portal for updates on your case status.
FAQs
Final Words
The E-Shikshakosh grievance redressal system empowers teachers to address issues efficiently without the need for physical visits to the secretariat. By utilizing this platform, you contribute to a more transparent and responsive educational administration in Bihar. Remember to keep your grievance ID safe for future reference and follow up if necessary.
If you encounter any problems while filing your grievance, don’t hesitate to contact the helpdesk or refer to the grievance portal for updates. Your timely action ensures a smoother and more effective resolution process.
